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Frequently Asked Questions

Got questions? We've got answers!

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Common Questions

How far in advance should I book?

We recommend booking at least 2-3 weeks in advance for best availability, especially during peak party season (spring and summer). However, we can accommodate last-minute requests based on availability.

Do you deliver and pick up?

Yes! We offer delivery and pickup services within our service area. Delivery fees may apply based on your location.

What's your cancellation policy?

Here's how our cancellation policy works: Once your booking request is submitted, we'll ask for a 20% deposit based on your order size via email to secure your date. On the delivery date, you'll pay the remaining balance. If you need to cancel last minute or fail to pay the deposit, it is non-refundable and will be retained. We recommend confirming your booking as soon as possible to avoid any last-minute issues!

Can you help with setup?

Absolutely! We can arrange setup and takedown services for an additional fee. Just let us know your needs when booking.

What if something gets damaged?

By agreeing to our Terms & Conditions, the renter accepts full financial responsibility for any damage to rented items. In the event that any item is damaged, we will assess the damage and advise the renter of the applicable replacement or repair cost. The renter is required to pay the amount determined by Happy Memories Rentals in full. All damage assessments are final.

Do you have a minimum order?

No minimum order required! Whether you need just a few chairs or a complete party setup, we're happy to help.

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Ready to Plan Your Event?

Let's work together to create something special!

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